FREE SHIPPING for all orders over $99.00!free shipping details

Customer Service


Jim Guild

My Promise

I am a true believer of old fashion customer service. If you are in need of any assistance, please do not hesitate to contact us by phone, e-mail or in writing (contact information).

100% customer satisfaction is not our goal... it is our promise!

Jim Guild
Owner
Famous Brands Outlet



We're Here To Help

clear Seneca Lake

Contact via E-mail

Please use our simple and secure contact form.

Contact via Mail

Famous Brands Outlet
412 North Franklin St.
Watkins Glen, New York 14891

Contact via Phone

Telephone 888-535-4952


Contact Store

Telephone 888-535-4952

Retail Store Information


Merrel Waterfall

Questions and Answers

Find answers to questions we receive most often about Famous Brands Outlet.

Account Information

Review Prior Orders
Change Password
Change Mailing/Billing Address
Change Email Address
Forgot User ID
Forgot Password

  

Account Information Answers

Shipping Information

We ship UPS Monday thru Friday. Please allow processing time (usually 24 to 48 hours if item is in stock) from the time you place your order.

For our continental US customers, we charge a flat $8.95 for orders under $99.00 and FREE UPS Standard Ground Shipping for orders whose totals are above $99.00.

Rush Shipping is available upon request.

UPS 2nd Day Air:    $24.95
UPS 3 Day Select:  $14.95

USPS Priority Mail is used for our Alaska and Hawaii customers at a flat rate of $19.95.

At this time we do not ship internationally.


Sizing Questions

Please refer to our sizing information page.

Returns

Please refer to our return policy for details.


Privacy and Security

Please refer to our privacy and security polices for details.


If you can't find the answer to your question, please contact us directly.

Clear Image
Carhartt Divider
We do not share your personal information with anyone and we never store your credit card number!